Policy & Returns:
Kingston Saddlery Supplies, Inc. takes pride in our product and stands behind our workmanship. Customer's satisfaction is always our first priority. Returns and exchanges are available if the item you received from us is different from the descriptions or the photos we posted. we will accept returns or exchange within 14 days of arrival. Returning non-defective item(s) is subject to a 35% restocking fee. We are not responsible for return shipping. All shipping charges are non-refundable. Returns and exchanges must be authorized by email. We will not cover damage caused by accidents or misuse. Do not ship any part to Kingston Saddlery Supplies, Inc. without approval call 916-996-0711. All shipping to Kingston Saddlery Supplies, Inc. will be the cost and responsibility of the customer. All purchases, there is a 35% restocking fee on all purchases plus shipping. When you receive your shipment all boxes must be inspected for damage upon arrival, and damages if any reported to carrier and Kingston Saddlery Supplies, Inc. immediately. Kingston Saddlery Supplies, Inc. cannot be held liable for damages caused by shipping. This is the responsibility of the carrier and you the customer to inspect and report damages upon arrival. We take extreme care in boxing and inspecting before shipping to ensure you receive top a quality product. Unfortunately damages do occur during shipping and are beyond our control. If you have any problem in settling a claim please call so that we may assist you. Notice: Kingston Saddlery Supplies, Inc. Or its owner will not be liable or responsible for the use of our products. Use of our product is at your own risk.